Faulty Camera – What are the recommended steps to follow?

Faulty Wired Camera – Simple Steps for Clients:

1. Check the Power

   • Make sure the camera is plugged in or the PoE cable is securely connected.

   • Look for lights on the camera to confirm it has power.

2. Check the Cable Connection

   • Ensure the Ethernet cable is firmly plugged into the camera and the NVR/PoE switch.

3. Restart the Camera or NVR

   • Unplug the camera and plug it back in.

   • If multiple cameras are affected, reboot the NVR.

4. Inspect the Camera

   • Check the lens for dirt, condensation, or anything blocking the view.

5. Look for Error Messages

   • Check the NVR or mobile app for messages like “No Video” or “Offline.”

6. Contact Support if It Persists

   • If none of these steps fix the issue, send a request to service@intelligenthome.com.au and let them know what you’ve tried.