My Fibaro app is not working, what do I do?
If your Fibaro Home Center App is not connecting or working properly, it is usually related to an internet or network issue.
Follow the steps below to troubleshoot the problem.
Step 1: Check Your Internet Connection
The Fibaro app requires a working internet connection.
Make sure your home internet is working.
Try opening a website on your phone or another device connected to Wi-Fi.
If your internet is down, contact your internet provider.
Step 2: Check Your Home Center
Your Fibaro Home Center must be connected to both your network and the internet.
Check the front of the Home Center.
The Network and Internet indicator lights should be ON.
If these lights are off, the unit may not be connected to your router.
Step 3: Power Cycle Your Equipment
Restarting your equipment often resolves connection issues.
Turn off the power to your modem/router.
Turn off the power to your Fibaro Home Center.
Wait 10–20 seconds.
Turn the modem/router back on first.
Wait until the internet is fully restored.
Turn the Fibaro Home Center back on.
⚠️ It may take a few minutes for everything to reconnect.
Still Not Working?
If everything appears connected and the app still isn’t working, please contact the Intelligent Home office and we’ll be happy to assist you further.
Let us know:
Whether your internet is working
What lights are showing on the Home Center
Whether you have restarted the equipment
This will help us resolve the issue faster.